The impact of security on CX with Frank Abagnale and Aimie Chapple

Are your contact centre IDV processes secure? Do they offer a good customer experience?

Watch the Call Centre Management Association (CCMA) LinkedIn event featuring renowned fraud prevention expert Frank Abagnale and Aimie Chapple, CEO Capita CX.

The experts discuss the impact of the growing risk of fraud on the customer experience and the challenge of finding the right balance between comfort and convenience.